WARRANTY AGREEMENT ON LASER MACHINE PURCHASES
In general, all laser machines have 2 years limited warranty period except laser tubes(1 year), optics and mirrors(6 months).
This warranty covers only normal use of the laser machine. Lightobject shall not be liable under this warranty if any damage or defect results from:
(i) Irresponsible use, abuse, neglect, accidental damage, improper return shipping or installation
*Damages incurred through irresponsible use may include but not limited to:
- Failure to turn on or use clean water within the chiller or water pump
- Failure to clean optical mirrors and lenses
- Failure to properly store the laser in a properly conditioned environment.
(ii) Disasters such as fire, flood, lightning or improper electric current
(iii) Service or alteration by anyone other than an authorized Lightobject representative
During the Warranty period
1. Within 30 days of purchase, there is a one-time complimentary onsite service for a location radius in 15 miles. Otherwise, there is $25/hr. service charge on labor and traveling.
2. Within 60 days of purchase, the onsite service rate is $25/hr. and traveling expense is $75/hr. Extra cost if airway required.
3. For purchases over 60 days but within the warranty period, the onsite service rate is $75/hr., and the traveling expense is $75/hr. Additional cost if airway required.
4. No charge on labor or parts if a customer brings in the machine to our facility for service.
5. Expedited shipping cost for parts is not covered.
Note: Normal onsite service charge rate is higher than warranty rate.
WARRANTY ON POWER SUPPLY
In general, all power supply have 1 year limited warranty period.
During the warranty period, if the power supply does not work properly within 30 days of purchase, please contact us for troubleshooting. We will send you a new one for replacement if required. If the power supply does not work after 30 days of purchase, buyer will be required to send the product to Lightobject for free repair.
WARRANTY ON CHILLER
Please check product pages.
During the warranty period, if the chiller does not work properly within 30 days of purchase, please contact us for troubleshooting. If the unit does not work after 30 days of purchase, buyer will be required to ship the product to Lightobject for free repair.
WARRANTY ON LASER TUBE
NOTE: Please refer to product page for latest info.
Policy on JK200, 260 and 300W laser tubes. A laser tube that is still under warranty and needs to be ship back to our facility for inspection, LightObject is paying shipping one way only. Labor, replacement, repair cost and one way shipping is cover under our warranty policy. customer is reponsible for the tube return to or from LightObject's facility.
Any damage that happens on the shipment; the buyer must report to us within 3 business days after receiving it. If failed to do so; this will result in the rejection of all claims. Customers must file a report to the carrier and keep all shipping materials handy for inspection. We're not responsible for any internal cracked after receiving, any damage caused during transportation covered by insurance. The buyer is responsible for the shipping cost of a replacement tube if the order date is out of 30 days. Warranty acceptance or denial is subjected to the decision made by the tube manufacturers. Lightobject is not responsible for a denial under any circumstance.
The goal of the following agreement is to help you (end-user) to prolong the tube's life and understand the tube's warranty.
1.Operation of Tube
a.To avoid overdriving the laser tube, the working current mA must not exceed:
If your system doesn’t have an ammeter, you should add one for the laser tube. Overdriving the tube will shorten the tube's life.
b.There is a window at the laser output end of the tube. Using Acetone to clean that optics can damage it. For long term storage, use clean bag to cover the output window from dust.
c.The use of a proper water chiller is required. Please check it on laser tube product description.
d.Avoid soldering the highvoltage or ground connections to the tube, which could cause gas to leak at the connection joints.
e.Make sure there is no air bubble trapped inside the laser tube when water chiller is on. Bubble area can heat up and cause the glass to crack.
2.Voiding Warranty Policy
a.After overdriving a laser tube, the cathode(negative) side of the tube will show signs of yellow/purple color on the metal ring.
b.If the tube shows internal crack or internal white powder, this could mean the chiller was not on or didn’t have adequate cooling capacity, air bubble was trapped or ice was formed.
c.If the tube cracks after 3 months, it is not considered any manufacturer defect, and manufacturer warranty will not cover it.
d. Use of inadequate water cooling/chiller on laser tube will void the warranty.
a.Contact us as soon as possible, have the order number or serial number of the tube. We need to verify if the tube is still under warranty.
b.If the laser tube is deemed bad by our technician, you will need to send us pictures/videos as requested. We will forward them to the manufacturer for claim. The claim for tubes takes anywhere from 1-2 weeks. If the claim is approved by the manufacturer, you will need to crack the tube and take pictures. Then a replacement will be shipped.
Please contact us if you have any question.