Shipping Returns & Refunds Policy
|Postal Address||Web Address|
LIGHTOBJECT (Annex Depot)
For tech support: Tech support & manual
10:00AM ~ 4:00PM Pacific Time (PST) Mon~Fri (pick up time)
If you have any technical questions, please post it on our forum site: Tech support & manual. We will not provide phone support until your question is posted with detailed information, pictures are recommended. All phone support is limited to 5min intervals or you may consider Paid Phone Support
SHIPPING, RETURNS & REFUNDS POLICY
At LightObject our primary goal is to exceed our Customer’s expectations. However, we know “things happen” so please take a moment to review our Returns and Refund Policy:
Laser Tubes ordered after 12pm PST will be shipped out the following work day. We test each tube before shipment and proper packaging takes extra time as well.
All other orders received after 1pm PST will be shipped out the following work day.
If you need Next Day, 2nd Day or any other form of Express Shipping please contact us at [email protected] with “SHIPPING REQUEST” in the subject line. Or you can call us at 916 572 6080.
RETURNS & REFUNDS
All of or Laser Machines have a 100% money back guarantee minus shipping/handling and a 15% restocking fee if you return your unit in like new condition within 30 days. This applies to the Laser Machine only and excludes optional accessories, see below. Laser Machines are extremely heavy and therefore expensive to ship, thus the fees.
Of course, if any parts damaged while in transit will be replaced immediately, free of charge.
LASER TUBES & OPTICS:
No refunds is allowed. However we can exchange the product within 5 days after being received for the correct size laser tube. Buyer is responsible for shipping the product back to us. No Exchange if product has been used. Please email us ASAP via email so we can arrange shipment of the correct item.
Coupons are valid for one year of date it was issued.
ALL OTHER ITEMS:
All optional accessories including water chillers, rotary attachments, etc. have a 15% restocking + shipping fee is deducted from the price of the item.
If you have any questions about our Returns & Refund Policy please email or give us a call and we’d be happy to assist you.
To return a product shipped from LightObect.com, please follow the steps listed below:
1. Call LightObject at (916)-572-6080 or email us at [email protected] and obtain a Return Authorization Number (RA#) within 30 days of the date your order was received. A Return Authorization Number is required for all returns. Please have your order number available for reference when calling or include it in your email.
2. Verify that all merchandise is in its original packaging with the UPC or barcode intact, and that all components, manuals, cables, and accessories are included.